Selecting a chat technology that grows as the requirements expand throughout the organization is key.  Once you have moved past the simple questions, you will quickly need to add functionality to your chat solution, allowing it to integrate seamlessly with other transactional systems, provide voice-to-text, provide an avatar and scale with your other core systems, to name a few examples.

Combining two solutions from companies that have a long history in insurance transactional processing and an understanding the complexity of insurance make for a successful system.  IBM and Guidewire have decades of experience in insurance systems, and IBM leads the market in AI.

The Dayhuff Group has combined the power of these two systems into a ready to use Watson Assistant for Guidewire that answers many of the most common questions out of the box.  Watson Assistant for Guidewire connects IBM Watson Assistant, the premier digital assistant, with Guidewire Claim Center, Policy Center and Billing Center.  It provides immediate functionality with the ability to expand throughout the organization.