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ai powered insurance

insurechat for customer service

Increased competition and shrinking margins have put pressure on executives to adapt to new customer interaction methods.  One way insurance companies are improving profits and reducing risk is through Artificial Intelligence.  Traditional means of customer outreach like websites require users to navigate menus and screens, and input information via commands and clicks.

Watson InsureCHAT speaks human language through AI and understands context to answer questions and accomplish tasks, all in a natural, conversational manner.  This approach is more fluid for a customer and is a tested method to meet the needs of the digital consumer.  It provides a more personalized and engaging method for the interaction.

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Solve Business Problems with Watson Technology

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According to a recent survey, 72 percent of consumers agree that insurance jargon is confusing.  Navigating the nuances between coverages can be overwhelming if you're unfamiliar with the language.  InsureCHAT can reduce frustration - or even eliminate it - by putting complex terms into a more straightforward language and walking the customers through simple steps.

Insurers are looking for ways to leverage AI technology to provide 24/7 customer service.  InsureCHAT provides a robust chat experience for the customer at an economical price for the insurer.  InsureCHAT, built on IBM Watson technology, can connect with the insurer's systems to gather information on the insured and to provide a rich custom experience, allowing the customer to apply for new insurance, submit a first notice of loss, get an update on the status of a claim or gain answers to common questions 24 hours a day.

The Dayhuff Group, an IBM business partner, delivers an improved policyholder's experience with self-service options that provide information and resolve issues in real time.  Here are just a few ways in which InsureCHAT is able to improve the customer's experience:

  • Manage claims quickly and efficiently

  • Deliver personalized quotes

  • Simplify ordinary tasks, like account updates and payments

  • Offer relevant coverage and care advice

  • Solidify long-term relationships between provider and policyholder

  • Quickly answer agent questions 24/7


By bringing the policyholder into focus, insurance companies can expect to see unrivaled retention and increased customer satisfaction.

Reach out to the Dayhuff Group today to see a demo.

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