Dayhuff Group has trained IBM Watson to determine the mood of a customer based on the customers facial expressions and voice, allowing retailers to track what customers feel about their service.

News coverage of The Dayhuff Group helping a retail outlet to enable a service desk to provide 24/7 help with product information and product ordering. For more information on using Chatbot’s to facilitate service desks or to provide enhanced services for your customers go to dayhuffgroup.com/ai

Dayhuff leveraged the power of IBM Watson Assistant to deliver an AI infused digital assistant to provide 24/7 customer service. The assistant will handle over 1,500 requests per day for a NE Manufacturer.

The Dayhuff Group provides a proven methodology for implementing IBM Watson Assistant to assist service/help desks in answering customer questions. Most customers are seeing a 25% reduction in call volume with an increase in customer satisfaction.

Dayhuff Group announced they have completed helping a north east manufacturer to add AI to their help desk to provide 24/7 answers to product and service questions. The Watson Assistant will be the first point of contact and will provide answers for 50% of call coming to the organization.

Insurance News! dayhuffgroup.com/solution-insurance Cognitive RPA is poised to revolutionize the core of the insurance business. It will change extensively how insurers perform underwriting, reducing the risk, time and cost of underwriting. More information at dayhuffgroup.com/solution-insurance

http://www.dayhuffgroup.com/fasoo The NYDFS Cybersecurity Regulation (23 NYCRR 500) is a new set of regulations from the NY Department of Financial Services (NYDFS) that places new cybersecurity requirements on all covered financial institutions. The rules were released on February 16th, 2017 after two rounds of feedback from industry and the public. Covered institutions must adhere to many of the new requirements by as early as August 28, 2017.