Customer Success

Customer story highlight:
churchill classics uses AI to power customer engagement

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Regional Insurer using AI to Power Underwriting

Solution:

Train IBM DataCap to capture and understand the information from the policy holder's documentation.  Leverage UIPath to understand when 3rd party information is needed and automatically gather that information for the underwriter.  

Benefit:

Reduce the time to quote a policy to minutes from hours or days.  Eliminate the need for the underwriter to request 3rd party information.  More accurate information and visibility into the underwriting process.

Retail

Italian Restaurant Chain Improves Collaboration

Solution:

Configure MS SharePoint to capture, disseminate and  secure corporate policies and training documentation.

Benefit:

Employees nationwide have real time access to all corporate procedures and training videos.  Corporate headquarters can update and inform the network of any changes to policy or procedures keeping workers and customers safe.

Retail

Leader in Online Learning Cuts Monthly Closing Time to Hours with Analytics

Solution:

Consolidate all financial data from several divisions with differing accounting system into one data warehouse.  ​Sync the timing of the data to provide an accurate accounting.

Benefit:

Decrease the monthly, quarterly and annual closing of the books to hours from weeks.

Education

Ohio Attorney General uses AI to  Automates Collections

Solution:

Capture all collections documentation electronically and use AI to automatically process payments.

Benefit:

Increase the collections from 100 million to 300 million a year with the same number of collection agents.

Government

Multinational QSR Knows their Customers

Solution:

Created a data lake with customer information, purchase history, weather, local event and LTOs.

Benefit:

Provides marketing with realtime feedback on offerings and allows for custom menus based on customer profile.  Resulted in a 4% uplift in per ticket sales.

QSR/Retail

Fortune 1000 American Manufacturer using AI to Power Customer Service

Solution:

Train Watson Assistant to handle handle product registration and answer over 200 different common customer questions.

Benefit:

200% increase in product registrations and a 15% reduction in customer service calls.

Industrial

Encova Insurance Underwriting Automation

Solution:

Implemented IBM Business Automation to route all underwriting cases from inception to completion.

Benefit:

Reduced time to process to minutes, Increase visibility, enhanced productivity, integration with 3rd party systems.

P&C Insurance

Spice Giant uses AI to Improve Customer Service 

Solution:

Train IBM Watson Discovery on thousands of spice products produced world wide, including ingredients, quantities, sizes, regions and other product details. 

Benefit:

Employees and customers are able to find information on on products immediately through the company website and through the company chatbot service, all provided by IBM Watson.

Retail

World Leader in Networking Equipment uses AI to Deliver Product Information Quickly

Solution:

Train IBM Watson Discovery to understand the details on all of the thousands of products the company has manufactured and sold over 20 years. 

Benefit:

Customers and employees are now able to find detailed information on any product by asking Watson Discovery questions about the products.  They have instant access to documentation on thousands of products even if they do not know the exact model of the item they are looking for.

Technology

Midwest Insurer Automates Claims with DuckCreek and FileNet

Solution:

Install IBM FileNet to capture all of the claims related data and seamlessly connect FileNet to the DuckCreek claims process solution.

Benefit:

Increase visibility in to the claims processing, better fraud detection, reduced time to process a claimd and higher customer satisfaction.

Insurance

Ohio Public Utility uses AI to Process Filings 

Solution:

Train OCR to capture information from incoming docketing filings and automatically publish the filings.

Benefit:

Citizens are now able to see filings on the PUCO website in less than 24 hours from submission.  They can search the filing by any word contained on the scanned in images.  Over 30 years of information available to all citizens.

Government

Increased Chicken Sales with Analytics 

Solution:

Transform the legacy data warehouse to an AWS data lake and data bricks with AI infused analytics.

Benefit:

Realtime information delivery to management with predictive reporting.  Global consistency in information presentation.

QSR/Retail

Video Editing Company Leverages AI to Translate Audio 

Solution:

Infuse Watson API Speech to Text into the video editing software to automatically generate the text of the audio in real time.

Benefit:

Increased accuracy in the translation to multiple languages for videos.  Faster delivery of translations at a lower cost per video. 

Technology

Bechtel delivers on customer satisfaction with AI Chat

Solution:

Provide an intelligent chatbot that can answer human resources questions to over 55k employees.

Benefit:

45% of all employment questions can be answered 24/7/365, freeing up HR professionals.

Industrial

Private Airline Reduces Downtime with Watson AI

Solution:

Configure IBM Watson Discovery to ingest all of the maintenance records for airplanes and fully index all keywords.  Present all relevant maintenance records so the equipment can be released for service quickly after maintenance is performed.

Benefit:

Millions saved in reduced downtime for equipment.  Better safety for airline with consolidated, indexed maintenance information.

Airline

Dominion Homes goes Mobile & Builds faster

Solution:

Create a mobile application that allows the foreman to update the status of each home and communicate with the subcontractors directly from the construction site.

Benefit:

Reduced time to input information into the JD Edwards construction system.  More oversite on the construction process.  Better tracking of communications with the subcontractors.  Faster home building process.

Construction

Workers Comp Insurer Drives Productivity with AI 

Solution:

Capture all claims documentation from policy holders and medical providers and perform OCR on the documents to allow for automated processing of documents.

Benefit:

Decrease in the time to process claims by days.  Increase accuracy in filing claims data.  Increased collaboration and routing of claims folders for processing.

Insurance

Athletic Footwear & Apparel Manufacturer Derives Customer Insights from Predictive Analytics

Solution:

Layering on IBM SPSS to the customer data lake gave the manufacturer's data scientist the ability to predict sales volumes worldwide with extreme accuracy.

Benefit:

Sales forecasting accuracy increased to within a percentage point once all of the information from the data lake was available to be processed by IBM SPSS. 

Retail

Encova Insurance Underwriting Automation

Solution:

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Benefit:

Education

Hawaii PUC Enhances Forms for Constituents

Solution:

Move all XML based forms to Frevvo SaaS forms with enhanced functionality and security. 

Benefit:

Lower cost for maintenance and less than half the cost of maintenance on legacy forms package.

State Government

Multinational Conglomerate 

Solution:

Leverage natural language processing to read, understand and translate information into multiple languages.

 

Benefit:

Operating in countries all over the world requires communication in many languages.  Using AI to automatically translate information saves time and increases productivity.

Industrial

Contact

sales@dayhuffgroup.com

614-854-9999
740 Lakeview Plaza Worthington, Ohio 43085

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