OUR CUSTOMERS ARE THE HEART OF OUR BUSINESS
​Improving Sales Performance Through AI-Driven Call Insights
Solution:
Dayhuff partnered with a high-volume sales organization to modernize how sales conversations were evaluated and coached. Dayhuff implemented an AI-driven solution that transcribed sales calls and analyzed the dialogue against the company’s established sales methodology, automatically identifying strengths, gaps, and missed opportunities. Each salesperson received clear, actionable feedback tied directly to their conversations, while the system continuously captured structured insights from every call.
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Benefits:
The solution gave sales leadership a data-driven view into what was actually happening across the sales floor. Aggregated analytics revealed trends in methodology adherence, coaching needs, and customer behavior—enabling managers to improve training effectiveness, focus on the highest-impact issues, and refine sales operations. The result was more consistent execution, better coaching conversations, and measurable improvements in overall sales performance.
Restaurant
Insurer leverages AI to Power Underwriting
Solution:
Train IBM DataCap to capture and understand the information from the policy holder's documentation. Leverage UIPath to understand when 3rd party information is needed and automatically gather that information for the underwriter.
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Benefit:
Reduce the time to quote a policy to minutes from hours or days. Eliminate the need for the underwriter to request 3rd party information. More accurate information and visibility into the underwriting process.​
Insurance
Italian Restaurant Chain Improves Collaboration
Solution:
Dayhuff implemented a centralized Microsoft SharePoint solution to securely capture, manage, and distribute corporate policies and training documentation. The platform was configured to ensure consistent access controls, version management, and easy dissemination of approved content across the organization.
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Benefit:
Employees nationwide gained real-time access to the latest corporate procedures and training materials, including policy documents and videos. Corporate headquarters can now quickly update and publish changes, ensuring consistent compliance, improved safety for employees and customers, and faster adoption of new policies across the enterprise.
Retail
Leader in Online Learning Cuts Monthly Closing Time to Hours with Analytics
Solution:
Consolidate all financial data from several divisions with differing accounting system into one data warehouse. ​Sync the timing of the data to provide an accurate accounting.
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Benefit:
Decrease the monthly, quarterly and annual closing of the books to hours from weeks.​
Education
Ohio Attorney General uses AI to Automate Collections
Solution:
Dayhuff implemented an electronic collections solution that centralized all collections documentation and applied AI-driven automation to process and post payments efficiently. The platform digitized incoming documents, streamlined workflows, and reduced manual intervention across the collections process.
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Benefit:
The organization increased annual collections from $100 million to $300 million without adding collection agents, significantly improving productivity, scalability, and overall financial performance.
Government
Multinational QSR Knows their Customers
Solution:
Created a data lake with customer information, purchase history, weather, local event and LTOs.
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Benefit:
Provides marketing with realtime feedback on offerings and allows for custom menus based on customer profile. Resulted in a 4% uplift in per ticket sales.
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QSR/Retail
Fortune 1000 American Manufacturer using AI to Power Customer Service
Solution:
Train Watson Assistant to handle handle product registration and answer over 200 different common customer questions.
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Benefit:
200% increase in product registrations and a 15% reduction in customer service calls.​
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Industrial
Encova Insurance Underwriting Automation
Solution:
Implemented IBM Business Automation to route all underwriting cases from inception to completion.
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Benefit:
Reduced time to process to minutes, Increase visibility, enhanced productivity, integration with 3rd party systems.
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P&C Insurance
​Agentic AI for Restaurants: Smarter Customer Engagement
Solution:
Restaurants often face an endless stream of customer questions about menus, specials, events, and reservations—leaving staff tied up answering the same queries repeatedly. By combining IBM watsonx Assistant™ or AWS Amazon Q Business with GuidedAI and a large language model of your choice, restaurants can deploy an Agentic AI-powered chatbot that delivers instant, accurate answers 24/7. Watsonx or Amazon Q handles structured FAQs, GuidedAI dynamically pulls real-time information from the restaurant’s website, and the LLM provides natural, conversational responses—freeing staff to focus on hospitality.
Benefit:
This AI-driven approach streamlines operations, reduces phone calls, and ensures guests always receive up-to-date information. Restaurants can scale customer engagement without adding staff, provide a consistent and responsive guest experience, and increase loyalty by offering quick, accurate answers anytime. By letting AI handle repetitive and time-sensitive questions, restaurants improve efficiency, enhance service quality, and stay competitive in a fast-paced dining market.
Restaurant
Spice Giant uses AI to Improve Customer Service
Solution:
Train IBM Watson Discovery on thousands of spice products produced world wide, including ingredients, quantities, sizes, regions and other product details.
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Benefit:
Employees and customers are able to find information on on products immediately through the company website and through the company chatbot service, all provided by IBM Watson.
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Retail
Dominion Homes goes Mobile & Builds faster
Solution:
Create a mobile application that allows the foreman to update the status of each home and communicate with the subcontractors directly from the construction site.
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Benefit:
Reduced time to input information into the JD Edwards construction system. More oversite on the construction process. Better tracking of communications with the subcontractors. Faster home building process.​
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Construction
Midwest Insurer Automates Claims with DuckCreek and FileNet
Solution:
Dayhuff implemented IBM FileNet as a centralized content management platform to capture and manage all claims-related data, seamlessly integrating it with the Duck Creek claims processing system. This created a unified, end-to-end claims environment where content and processes work together in real time.
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Benefit:
The integrated solution increased visibility into the claims lifecycle, enabled earlier and more accurate fraud detection, reduced overall claim processing time, and improved customer satisfaction through faster, more consistent claim resolution.
Insurance
Ohio Public Utility uses AI to Process Filings
Solution:
Dayhuff implemented an OCR-based automation solution to intelligently capture and index information from incoming docketing filings and automatically publish approved documents. The solution converted scanned filings into searchable, structured content and streamlined the end-to-end publishing process.
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Benefit:
Citizens can now access docket filings on the PUCO website in less than 24 hours from submission. All documents are fully searchable by any word within the scanned images, providing transparent access to more than 30 years of regulatory information and significantly improving public access and trust.
Government
Increased Chicken Sales with Analytics
Solution:
Transform the legacy data warehouse to an AWS data lake and data bricks with AI infused analytics.
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Benefit:
Realtime information delivery to management with predictive reporting. Global consistency in information presentation.
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QSR/Retail
Video Editing Company Leverages AI to Translate Audio
Solution:
Infuse Watson API Speech to Text into the video editing software to automatically generate the text of the audio in real time.
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Benefit:
Increased accuracy in the translation to multiple languages for videos. Faster delivery of translations at a lower cost per video.
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Technology
Bechtel delivers on employee satisfaction with AI Chat
Solution:
Provide an intelligent assistant that can answer human resources questions to over 55k employees.
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Benefit:
45% of all employment questions can be answered 24/7/365, freeing up HR professionals.
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Industrial
​Generative AI Streamlines Health Insurance
Solution:
A leading U.S.-based national health insurance company struggled with inefficiencies in retrieving and validating information across a large and complex set of health benefits documents. Employees spent significant time manually searching policies, verifying accuracy, and identifying missing or outdated content. Dayhuff implemented a generative AI–powered Retrieval Augmented Generation (RAG) solution using a large language model and GuidedAI. The solution enabled real-time document retrieval, semantic search, and intelligent summarization, ensuring employees could quickly access accurate, current, and trusted information.
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Benefit:
The AI-driven solution significantly improved operational efficiency by reducing information retrieval time from hours to seconds, allowing staff to focus on higher-value work. Built-in provenance and semantic validation increased accuracy and confidence in responses, while automated gap detection helped keep documentation complete and up to date. The resulting platform provides a scalable, future-ready foundation that the insurer can easily extend to additional departments, data sources, and business use cases.
Healthcare
Private Airline Reduces Downtime with Watson AI
Solution:
Dayhuff implemented an AI-powered solution using IBM watsonx to ingest and analyze aircraft maintenance records across multiple systems. The platform indexed and semantically understood maintenance data, enabling technicians and operations teams to instantly surface all relevant records required to verify maintenance completion and safely release aircraft back into service.
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Benefit:
The solution significantly reduced aircraft downtime, delivering millions in cost savings by accelerating maintenance verification and return-to-service decisions. Centralized, AI-driven access to maintenance history also improved safety and compliance by ensuring teams had complete, accurate, and auditable information at every stage of the maintenance process.
Airline
World Leader in Networking Equipment uses AI to Deliver Product Information Quickly
Solution:
Train IBM Watson Discovery to understand the details on all of the thousands of products the company has manufactured and sold over 20 years.
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Benefit:
Customers and employees are now able to find detailed information on any product by asking Watson Discovery questions about the products. They have instant access to documentation on thousands of products even if they do not know the exact model of the item they are looking for.
Technology
Workers Comp Insurer Drives Productivity with AI
Solution:
Capture all claims documentation from policy holders and medical providers and perform OCR on the documents to allow for automated processing of documents.
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Benefit:
Decrease in the time to process claims by days. Increase accuracy in filing claims data. Increased collaboration and routing of claims folders for processing.
Insurance
Athletic Footwear & Apparel Manufacturer Derives Customer Insights from Predictive Analytics
Solution:
Layering on IBM SPSS to the customer data lake gave the manufacturer's data scientist the ability to predict sales volumes worldwide with extreme accuracy.
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Benefit:
Sales forecasting accuracy increased to within a percentage point once all of the information from the data lake was available to be processed by IBM SPSS.
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Retail
Enhance Student Experience
Solution:
Use the power of IBM Watson Assistant to enhance the perspective student website experience. Watson can answer course and enrollment questions commonly asked.
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Benefit:
Using Watson Assistant they will be able to communicate with their students in a human like form and better predict the areas and programs they want to invest in.
Education
Hawaii PUC Enhances Forms for Constituents
Solution:
Move all XML based forms to Frevvo SaaS forms with enhanced functionality and security.
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Benefit:
Lower cost for maintenance and less than half the cost of maintenance on legacy forms package.
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State Government
Multinational Conglomerate
Solution:
Leverage natural language processing to read, understand and translate information into multiple languages.
Benefit:
Operating in countries all over the world requires communication in many languages. Using AI to automatically translate information saves time and increases productivity.
Industrial
