ibm watson for customer care

ai for customer service

Watson Assistant seamlessly automates tasks, shaving priceless minutes off each customer support interaction. Pair with AI search functionality to guide agents to the information needed to resolve customer queries, improving the customer and human agent experience. IBM Watson users achieved a 337% ROI over three years. Are you ready to improve your customer service with artificial intelligence?

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improve the customer experience

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The COVID-19 pandemic has forced organizations to reimagine what “business as usual” means for their call centers. Traditional call center methodologies can frustrate consumers and employees in a few key ways. Learn why companies like yours are demanding better service, and why only organizations that take advantage of the latest technology will survive.

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save time and money

In today’s omnichannel customer service environment, experience is everything— so much that 91% of unsatisfied customers will part ways with a brand. IBM Watson Assistant provides customers with fast, straightforward and accurate answers to their questions, across any application, device or channel.

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new watson assistant demo

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The new Watson Assistant is here. Follow along for a quick orientation covering the concepts and features you'll need to be familiar with to build an assistant with actions.

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Total economic impact of watson assistant

IBM commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment enterprises may realize by deploying Watson Assistant. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with years of experience using Watson Assistant across three use cases: customer self- service, employee self-service, and agent assist.

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