Modernizing Content Management and Empowering Users with AI

A Midwest-based insurance carrier relied on IBM Content Manager 8 as the system of record for underwriting and claims documentation. While the platform remained stable and reliable, it limited the organization’s ability to modernize operations, improve user productivity, and take advantage of emerging AI capabilities. The insurer needed a path forward that preserved existing investments while enabling intelligent automation and insight.

Seamless Upgrade Without Production Disruption

Dayhuff designed and executed a phased upgrade strategy to transition the organization from Content Manager 8 to IBM FileNet, leveraging IBM Business Automation Workflow as the modernization foundation. The migration was performed without disrupting production systems or daily business operations. Existing content, security models, and integrations were preserved, allowing underwriting and claims teams to continue working uninterrupted while the new platform was introduced in parallel.

Immediate Gains from the Upgrade

By moving to FileNet and BAW, the insurer gained improved performance, modern APIs, tighter integration between content and processes, and a future-ready architecture. Claims and underwriting workflows became more visible and easier to manage, while IT benefited from a supported, scalable platform aligned with IBM’s long-term roadmap. Most importantly, the upgrade created the foundation required to introduce AI directly into everyday work.

Implementing Content Assistant and Driving Adoption

With the modern platform in place, Dayhuff implemented IBM FileNet Content Assistant and worked closely with business users to embed it into underwriting and claims workflows. Dayhuff conducted targeted training sessions focused on real-world scenarios—showing users how to ask natural-language questions, summarize long policy documents, and quickly locate critical clauses without manually searching across files.

Measurable Productivity Improvements

The impact was immediate. Underwriters who previously spent 20–30 minutes reviewing policy documents could now retrieve summaries and key exclusions in seconds. Claims adjusters used Content Assistant to quickly understand historical claim context, reducing handoff delays and rework. On average, users reported productivity improvements of 30–40% per case, allowing them to handle more work with greater consistency and confidence.

The Result

By upgrading from Content Manager 8 to FileNet and extending the platform with Content Assistant, the insurer moved from static content storage to intelligent, AI-enabled operations. The solution improved user productivity, accelerated underwriting and claims decisions, and positioned the organization to continue expanding AI and automation across the enterprise—without disrupting the business along the way.

Ready to modernize like this? Dayhuff can help you do the same. CONTACT US