Caroline DayhuffWhat is your AI story?
What have we done with AI?
Using Artificial Intelligence to lower the cost per call and improve customer satisfaction.
Dayhuff delivered an automated assistant to a US based manufacturer with thousands of products. The manufacturer received thousands of calls a day to their customer service desk with over 100 agents. The automated assistant worked with the phone system using voice and over the customers website as a chatbot to answer the top questions customers asked like: where is my order, how do I find the install instructions and how do I register my product. This reduced the call volume the agents received by 47% allowing them to work longer with customers on more difficult questions.