Use Watson Assistant on your site
Companies are looking for ways to start using AI technologies to improve customer service and gain operational efficiencies. One way companies are increasing customer satisfaction and reducing cost is through chatbot technologies.
Watson Assistant speaks human language through AI and understands context from the exchange to answer questions and accomplish tasks, all in a natural, conversational manner. This approach is more fluid for a customer and is a tested method to meet the needs of today’s consumer. It provides a more personalized and engaging method of transaction.
According to a recent survey, 61 percent of consumers rate their experience with companies as negative. Navigating a call systems tree or trying to find answers on a website while in the middle of an issue is frustrating. Watson Assistant reduces that frustration - or even eliminates it - by putting complex terms into more straightforward language and walking the customers through simple steps.
Watson Assistant, can connect with the a company's systems to gather information on the customer, allowing the customer to setup appointments, check account balances, check outages, stop service and many other common activities.
For more information contact us at firstname.lastname@example.org.